People Services Update

As we continue to shape a workplace where people feel supported, valued, and empowered to grow, we’re pleased to share several important updates from People Services. From completing our 2025 Performance Review Process, to enhancing our manager development program, to preparing for our upcoming All‑Employee Engagement Survey—each initiative reflects our commitment to building a culture of continuous improvement.

Performance Review Process

We are pleased to share that the 2025 Performance Review Process is now complete. We want to say a big thank you to all our employees and managers for working hard and taking the time to complete the reviews on time.

Reflecting on Our Evolving Performance Review Process

Since launching our new Performance Review framework in 2024, our goal has been to create a review process that works for our business, not a one-size-fits-all model, but one that adds value for our employees.

We developed variations of the review tailored to different functions across the GracoRoberts family of brands, ensuring it aligned with the realities of operational, office-based, sales, and service roles.

What We Improved for 2025 Based on Your Feedback

Feedback from last year was clear and constructive, and we acted on it. Here’s what you told us and how we responded:

• “The process feels too long.”
  → We reduced unnecessary written requirements and streamlined the number of questions.
• “There is repetition.”
  → We removed duplicate questions to create a cleaner and more efficient experience.
• “We need a Mid-Year review.”
  → Introduced for 2025, the Mid-Year check-in ensures you stay on track and have a structured moment to recalibrate goals.
• “Goal setting is unclear in some teams.”
  → We rolled out goal setting training to support employees and departments who needed additional guidance.
• “Managers need better tools for effective 1:1s.”
  → We delivered manager training on conducting quality 1:1's, ensuring more meaningful ongoing conversations.
• “The Flight Status definitions need improvement.”
  → Updated and clarified to ensure understanding across teams.

Did these improvements make a difference?

What else should we refine?

Your feedback is essential.

Please click here to complete the survey to help us continue shaping a process that works for everyone.

Our Manager Training Program

Alongside the review process updates, we also delivered targeted training for managers this year.

Training Delivered in 2025:

• Goal Setting – Providing guidance and support on how to set goals and the importance of goals setting to provide focus and clarity.
• 1:1 Meetings- How to hold effective 1:1 meetings and why they provide opportunities for relationship building, feedback, and support

Coming Soon: Our All Employee Engagement Survey

In the next few months, we will be launching our All-Employee Engagement Survey which is your opportunity to share your feedback.

What You Can Expect from the Survey

• Questions about your experience with your manager, your team, and the company

• A focus on engagement, well-being, communication, and leadership

• A confidential space to provide honest feedback 

Your voice shapes our culture. Your feedback drives meaningful change.

Together, we are creating a fulfilling work environment that supports performance, growth, and engagement for everyone.